Have you analyzed your customer service practices recently? It’s not enough these days to have an outstanding product or service; if someone is unhappy or can’t reach you with a question, they will be quick to bash you on social media or online review sites. Often these bad reviews are what people notice over the…

Hiring a virtual assistant can be a great way to expand your business and your services. While she’s taking care of the administrative portion of your business, you can focus on your clients and the money-making tasks. However, don’t jump into the interview process without first asking yourself these three questions:  Questions to Ask Yourself…

Authors, speakers, and coaches often bemoan the fact that their to-do lists are miles long and they wish they had more time in the day to get all their tasks done.  Even though we all have only 24 hours in each day, here are some strategies for working more efficiently so it feels like we’re…